«If you have the right processes and systems, you can make any individual very successful very quickly»
«If you do it right you build the environment that enables everybody in the organization to be aligned and have that discussion and drive that improvement all the time»
«If it doesn’t make it happy, why have the job in the first place—change it!»
«That curiosity is what helps people want to drive improvements all the time»
«You really have to understand the principles behind it so that you can connect the dots»